SALES POLICY

Effective Date: February 21, 2025

At DOLLYSPARKNIE, we are committed to providing a seamless and secure shopping experience for our customers. Our Sales Policy outlines the terms and conditions governing the purchase of our products. By placing an order on our website, you agree to comply with the following policies.

1. ORDERING PROCESS

1.1 Placing an Order

Customers can place orders through our official website bytealipc.com or by contacting our customer service team. To ensure accuracy, please review your order details before completing the purchase.

1.2 Order Confirmation

Once an order is placed, you will receive an order confirmation email with details of your purchase. If you do not receive confirmation within 24 hours, please check your spam folder or contact our support team at info@dollysparknie.com.

1.3 Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Custom or engraved items may take additional processing time.
  • Orders placed after 3:00 PM (CST) will be processed on the next business day.

2. PRICING & PAYMENT

2.1 Product Pricing

  • All prices listed on our website are in USD ($) and include applicable taxes unless stated otherwise.
  • Prices are subject to change without prior notice due to market fluctuations and supplier costs.
  • Promotional discounts, coupon codes, and special offers cannot be combined unless explicitly stated.

2.2 Payment Methods

We accept the following payment methods:
✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Bank Transfers (for bulk orders)

  • All transactions are securely processed using SSL encryption to protect your financial information.
  • Payment must be completed before order processing and shipment.

3. SHIPPING & DELIVERY

3.1 Shipping Options

We offer domestic and international shipping with reliable carriers. Customers can choose from:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Overnight Shipping (Next business day, if ordered before 3 PM CST)

3.2 Shipping Costs

  • Shipping fees vary based on destination, shipping method, and order value.
  • Orders over $200 qualify for free standard shipping within the U.S.

3.3 Tracking Information

Once your order is shipped, you will receive a tracking number via email to monitor delivery progress.

3.4 Delivery Delays

While we strive to deliver on time, delays due to weather, customs, or carrier issues are beyond our control. In such cases, we will assist you in tracking and resolving the issue.

4. WARRANTY & PRODUCT QUALITY

  • All products sold by DOLLYSPARKNIE are 100% authentic and brand new.
  • We offer a 1-year manufacturer warranty on most watches. Warranty coverage varies by brand and product category.
  • Warranty does not cover accidental damage, improper handling, or unauthorized repairs.

5. RETURN & EXCHANGE POLICY

We accept returns and exchanges within 30 days of purchase under the conditions specified in our Return & Exchange Policy.

6. CANCELLATION POLICY

  • Orders can be canceled within 12 hours of purchase for a full refund.
  • Once an order has been processed or shipped, it cannot be canceled but may qualify for a return after delivery.

7. FRAUD PREVENTION & SECURITY

We take fraud prevention seriously. To protect our customers and business:

  • All transactions are monitored for suspicious activity.
  • Orders flagged as high-risk may require additional verification.
  • We reserve the right to cancel any order suspected of fraudulent activity.

8. CUSTOMER SUPPORT

For inquiries regarding orders, payments, or policies, please contact us:
📍 Address: 5610 County Rd #107, Ariton, Alabama (AL), 36311
📞 Phone: (334) 762-2778
📧 Email: info@dollysparknie.com
🌐 Website: bytealipc.com