RETURN & EXCHANGE POLICY

Effective Date: February 21, 2025

At DOLLYSPARKNIE, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience.

1. ELIGIBILITY FOR RETURNS & EXCHANGES

To qualify for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition with all tags and packaging intact.
  • Returns or exchanges must be requested within 30 days of the purchase date.
  • Proof of purchase (receipt or order confirmation) is required.
  • Customized or engraved items cannot be returned or exchanged, unless they are defective or damaged upon arrival.

2. RETURN PROCESS

If you would like to return an item, follow these simple steps:

  1. Contact Us: Email us at info@dollysparknie.com or call (334) 762-2778 with your order number and reason for the return.
  2. Receive Return Authorization: Our team will review your request and provide a return authorization number (RA#) along with return shipping instructions.
  3. Ship Your Item: Pack the item securely in its original packaging and include the RA#. Ship it to our return address at:
    📍 DOLLYSPARKNIE, 5610 County Rd #107, Ariton, Alabama (AL), 36311
  4. Refund Processing: Once we receive and inspect the item, we will issue a refund to your original payment method within 7-10 business days.

Note:

  • Shipping costs for returns are non-refundable, unless the item is defective or incorrect.
  • We recommend using a trackable shipping service for your return, as we are not responsible for lost or damaged shipments.

3. EXCHANGE POLICY

If you need a different size, model, or replacement for a defective item, we offer free exchanges under these conditions:

  • Exchanges must be requested within 30 days of the purchase date.
  • The new item must be of equal or lesser value. If the new item is of higher value, you will need to pay the price difference.
  • We will cover the shipping costs for defective or incorrect items.

4. NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  • Final sale or clearance items.
  • Personalized or engraved watches.
  • Items that show signs of wear, damage, or alteration.

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please contact us immediately at info@dollysparknie.com with photos of the issue. We will provide a free replacement or a full refund, depending on your preference.

6. CONTACT US

For any return or exchange inquiries, feel free to contact our customer support team:
📞 Phone: (334) 762-2778
📧 Email: info@dollysparknie.com
🌐 Website: bytealipc.com

We are committed to providing a seamless shopping experience with high-quality products and excellent customer service. Thank you for choosing DOLLYSPARKNIE!